Support

Help that protects your work.

Start with the broad issue: local project and export, account sign-in, publishing, Share via Link, or installation and updates.

A public support destination will be published when it has been approved and configured.

Local projects & export

  • Check the project opens locally and the supported export workflow completes.
  • Describe the broad step where the issue occurs.

Account & sign-in

  • Use account recovery guidance if you cannot sign in.
  • Do not share passwords, cookies, access tokens, refresh tokens, or browser-session details.

Publish & Share via Link

  • Confirm whether the issue is publishing, viewing, expiry, or revocation.
  • Do not include a share link, bearer token, private storage URL, or client data in an initial support request.

Safe problem reports

  • Include an available correlation or support ID, the app version, and a broad description.
  • Do not send project files, local paths, credentials, or private links unless a secure support process explicitly asks for them.